FREQUENTLY ASKED QUESTIONS

  YOUR QUESTIONS ANSWERED  

PURCHASING     |     CONTENT RELATED     |     GENERAL QUESTIONS

HOW DO I ACCESS MY FILES AFTER PURCHASE?

01

Once your purchase is complete on Artstation, your files will be available for download immediately via your account library. Just follow the steps below:

To access your Artstation Library, simply log into your Artstation account and access the My Library section from the user dropdown menu in the top right corner of the Artstation UI. You can download your files from there.

WHAT PAYMENT METHODS DO YOU ACCEPT?

02

Since your purchase will be completed via Artstation, we accept all forms of payment Artstation accepts.

 

This Includes:

  • Major Credit Cards

  • Paypal

  • Artstation E-Gift Cards (Purchasable through Artstation)

 

For more information check out Artstation's Digital Marketplace for Buyers.

CAN I DOWNLOAD MY PURCHASE MORE THAN ONCE?

03

Yes. The product will be permanently added to your Artstation Library after purchase, giving you the option to re-download the files again at any time.

To access your Artstation Library, simply Log into your Artstation account and access the My Library section from the user dropdown menu in the top right corner of the Artstation UI. You can then re-download the files anytime.

CAN I SHARE MY PURCHASE?

04

NOPE! When you purchase one of our products you are NOT technically buying the product. You are buying a LICENSE for the product. As outlined in Artstation's End User Agreement. Which states the following:

 

"You are purchasing ONE license to create ONE copy of the Product for use by you only (or, if you are a corporate entity, for use by a single authorized employee)."

WHY CAN'T I BUY A COURSE DIRECTLY FROM SYMMETRIC?

05

We looked at selling our products directly. But in the end, we felt going with an established platform like Artstation was the best approach.

 

Artstation already has a massive user base, so we felt any potential customers would already be familiar with the site and no doubt have an account set up already, making purchasing quick and easy.

CAN I BUY A PHYSICAL COPY OF A COURSE?

06

What is this 2004? But no seriously. We're actually big fans of physical media (because we're old AF!) While it's not an option we offer right now. It may be something we look at adding in the future. If there's a demand for it.

 

CONTENT RELATED QUESTIONS  

I'D LIKE TO KNOW EXACTLY WHAT EACH COURSE COVERS. WHERE CAN

I FIND OUT?

01

Good call! We provide a detailed breakdown of each course on the product’s page with every bit of information we could think of adding. If something is missing, feel free to contact us and we’d be glad to answer any questions you have.

CAN I WATCH A SAMPLE BEFORE BUYING?

02

Of course! We provide an Introduction, two free Sample Chapters, and a Trailer so you can get a feel for each course before buying. All of these are viewable on the product’s main page in the Preview Section.

CAN I USE THE PROVIDED PROJECT FILES FOR PERSONAL OR

COMMERCIAL WORK?

03

No! The Project Files that accompany each course or tutorial are provided solely to the purchaser (or Viewer), and only for educational purposes.

 

So all Models, Textures, Diagrams, Info-Graphics, Blueprints or any other accompanying file(s), as well as the Videos themselves CANNOT be Shared, Sold, Modified, Plagiarized, Re-Purposed or used in any way other than originally intended. Either for personal or commercial purposes, regardless of monetary or non-monetary gain.

WHAT DO YOU MEAN YOUR COURSES ARE REAL-TIME?

04

We simply mean we record and narrate in real-time. So basically you’re seeing what we’re seeing as it happens. We NEVER skip over, speed up or cut stuff out. We make it our goal, to show you every single step of the process, every time.

CAN I STREAM YOUR VIDEOS?

05

Not at the moment. Streaming can be unreliable depending on where you live and the speed of your internet connection. Plus you have to be connected to the net at all times and no one likes that.

ARE YOUR VIDEOS HD?

06

They are indeed my friend. All of our content is recorded and delivered in 1080p HD (1920×1080), with very little compression.

 

GENERAL QUESTIONS  

CAN I SUGGEST A TOPIC FOR A COURSE?

01

You sure can! If you have an idea for a potential course, we'd love to hear it. Feel free to give us a shout using this handy form, or let us know on one of our social media channels. We can't promise anything, but we'll see what we can do.

CAN I SUBMIT FEEDBACK ON  A COURSE I'VE PURCHASED?

02

You can, and you should. We're always happy to hear any feedback you have (especially when it's good.) So don't be shy and let us know how we're doing and what you think. You can send us your thoughts through this form.

I'D LIKE TO SUBMIT A TESTIMONIAL. HOW DO I DO THAT?

03

If you liked a course, like, really liked it. And want to tell everyone, consider submitting a Testimonial. It's the best way to tell people what you thought and help us at the same time. We even have a special form for them.

 

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